All PetworX orders are carefully packed and shipped from our PetworX Vasant Vihar Store.

• Orders are usually processed and dispatched within 1–3 business days.
• Delivery timelines may vary based on your location and courier partner availability.
• Once shipped, tracking details will be shared via SMS/email for your convenience.
• Shipping charges, if applicable, will be calculated and displayed at checkout.
• We currently ship across selected locations in India.

Please note: Delivery timelines may be affected during peak seasons, holidays, or unforeseen logistical delays.

At PetworX, we prioritize hygiene, safety, and quality for all pets.

• Returns or exchanges are not accepted once the product has been delivered.
• This policy is in place to ensure the safety and well-being of pets, especially for grooming and hygiene-related products.
• In case you receive a damaged or incorrect product, please contact our customer support team within 24 hours of delivery, along with clear images, for assistance.

We appreciate your understanding and cooperation in helping us maintain the highest standards of pet care.