Terms & Conditions
Legal Notice
This document is an electronic record in accordance with the provisions of the Information Technology Act, 2000 (“IT Act”), and the rules framed thereunder, as applicable, including amendments pertaining to electronic records under various statutes. This document is published in compliance with applicable laws, including the Consumer Protection (E-Commerce) Rules, 2020, which mandate the publication of Terms & Conditions, Privacy Policy, and related policies for access to and usage of the website.
This electronic record is generated by a computer system and does not require any physical or digital signatures.
Acceptance of Terms
Please read these Terms & Conditions (“T&C”) carefully. By accessing, browsing, or using www.petworx.in or any associated mobile or web platforms (collectively referred to as the “Website”), or by purchasing any products from PetworX Private Limited (“Company”, “PetworX”, “we”, “us”, or “our”), you agree to be bound by these Terms & Conditions.
Only individuals who are legally capable of entering into binding contracts under the Indian Contract Act, 1872 are eligible to use the Website and place orders. Minors may use the Website only under the supervision of a parent or legal guardian.
If you are using the Website on behalf of a business entity, you confirm that you have the necessary authority to bind such entity in accordance with applicable laws and internal governance documents.
Modification of Terms
PetworX reserves the right to amend or update these T&C at any time by uploading revised terms on the Website, with or without prior notice. Any such changes shall take effect immediately upon publication unless stated otherwise. Continued use of the Website following any modification constitutes acceptance of the updated terms.
Users are encouraged to review the T&C periodically. If you do not agree with any part of these terms, please discontinue use of the Website immediately.
Use of Website
The Website may only be used for lawful purposes. Users are solely responsible for compliance with all applicable laws, rules, and regulations governing their use of the Website.
PetworX reserves the right to restrict, suspend, or permanently disable any user account if, in its sole discretion, it believes the user has violated fair usage policies or these T&C.
Products
Terms of Offer
The Website offers certain pet-related products (“Products”), including promotional, trial, or complimentary items. All Products are intended for personal use only and may not be resold unless expressly permitted by PetworX.
PetworX reserves the right to cancel or limit quantities of Products without prior notice if such actions are deemed necessary to prevent misuse or violation of these terms.
Product availability, pricing, and descriptions are subject to change without notice. While reasonable efforts are made to ensure accuracy, PetworX does not guarantee that product descriptions, images, colors, or pricing are free from errors. Product images are indicative and actual products may vary.
Customer Communication & Solicitation
By using the Website or placing an order, you consent to receive communications from PetworX via email, SMS, phone calls, or notifications, including transactional and promotional messages.
Opt-Out Procedure
You may opt out of promotional communications at any time by:
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Clicking the unsubscribe link in emails
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Writing to: petworx25@gmail.com
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Sending a written request to: Shop No-49, Ground Floor, Basant Lok, Vasant Vihar, Delhi-110057
Intellectual Property
All trademarks, logos, brand names, content, designs, layouts, and proprietary materials displayed on the Website are the exclusive property of PetworX or its licensors and are protected under Indian intellectual property laws.
No rights or licenses are granted to use any trademarks or proprietary content without prior written consent.
User Accounts
Each user may maintain only one account. Users are responsible for maintaining the confidentiality of their account credentials and all activities conducted through their account.
PetworX may suspend or terminate accounts without notice in case of suspected security breaches, violations of T&C, or activities deemed harmful to the platform.
Payments
Payments may be made using:
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Credit Cards
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Debit Cards
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Net Banking
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UPI / Wallets / QR
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PayPal
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Cash on Delivery
Payments processed through third-party gateways are governed by the terms of those providers. PetworX does not assume liability for payment failures or delays caused by such gateways.
Pricing & Delivery
Prices listed are inclusive of GST but exclusive of delivery charges unless specified. Delivery charges and timelines are displayed at checkout. Delivery timelines are indicative and may vary due to external factors.
PetworX reserves the right to cancel orders due to product unavailability or delivery constraints.
Disclaimer of Warranties
All Products and Website content are provided on an “as is” and “as available” basis. PetworX expressly disclaims all warranties, express or implied, including fitness for a particular purpose or non-infringement.
Use of the Website is at the user’s sole risk.
Limitation of Liability
To the maximum extent permitted by law, PetworX shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from use of the Website or Products.
Indemnification
Users agree to indemnify and hold harmless PetworX, its directors, employees, partners, and affiliates from any claims, damages, or liabilities arising out of breach of these T&C, misuse of the Website, or violation of applicable laws.
Governing Law & Jurisdiction
These T&C shall be governed by the laws of India. Courts located in India shall have exclusive jurisdiction over disputes arising hereunder.
Termination
PetworX reserves the right to terminate access to the Website without notice for any violation of these T&C. All provisions intended to survive termination shall remain in effect.
Contact Information
For any questions, concerns, or support requests, please contact:
Customer Service Desk
Email: petworx25@gmail.com
Address: Shop No-49, Ground Floor, Basant Lok, Vasant Vihar, Delhi-110057