Privacy Policy
OBJECTIVE, SCOPE AND APPLICABILITY
PetworX (“Company”, “we”, “our”, “us”) respects your privacy and is committed to safeguarding it. This Privacy Policy (“Policy”) explains how we collect, use, disclose, store, and protect Personal Information (as defined below) through platforms owned and controlled by the Company, including [PetworX website URL to be added] and its mobile versions (collectively, the “Platforms”).
This Policy applies to individuals who browse, access, or use the Platform, place orders, or otherwise provide information to the Company in connection with the purchase or inquiry of pet-related products and services (“Products”). Such individuals are collectively referred to as “Customers”, “you”, or “your”.
This Policy does not apply to information collected offline (unless specifically stated), third-party websites linked on the Platform, or Customers located outside India.
By accessing or using the Platform and providing information, you consent to the collection, use, storage, and disclosure of your information in accordance with this Policy. If you do not agree with any part of this Policy, you may discontinue use of the Platform.
You also expressly consent to receiving transactional, service-related, and promotional communications from PetworX on the mobile number and email address provided by you, even if registered under the DND/NCPR list, in accordance with applicable TRAI regulations.
DEFINITION OF PERSONAL INFORMATION
“Personal Information” means any information that identifies or can reasonably identify an individual, either directly or indirectly, including but not limited to name, contact details, location data, and transaction details. Information available publicly or provided under applicable law shall not be considered Personal Information under this Policy.
HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
1. Information Provided by You
We collect information you voluntarily provide when:
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Creating an account
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Placing an order
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Contacting customer support
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Participating in promotions, reviews, surveys, or newsletters
This may include name, email address, phone number, shipping address, and order details.
2. Automatic Collection
We automatically collect limited technical data such as IP address, browser type, device identifiers, usage patterns, and cookies to enhance Platform functionality and user experience.
3. Third-Party Sources
We may receive limited information from logistics partners, payment gateways, social media platforms, or marketing partners, subject to their privacy policies.
WHAT PERSONAL INFORMATION DO WE COLLECT?
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Name, email address, phone number, postal address
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Order and transaction details
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Device and browser information
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Product preferences and interaction history
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Customer service communications
Payment information is processed securely through PCI-DSS compliant third-party payment gateways. PetworX does not store card or banking details.
PURPOSE OF COLLECTION AND USE
Your Personal Information may be used to:
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Process and deliver orders
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Communicate order updates and customer support responses
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Improve Products, services, and Platform experience
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Conduct internal analytics and research
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Send promotional offers (with opt-out options)
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Comply with legal and regulatory requirements
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Prevent fraud and misuse
LEGAL BASIS FOR PROCESSING
We process Personal Information based on:
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Contractual necessity
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Legitimate business interests
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Legal compliance
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Customer consent, where applicable
You may withdraw consent at any time by contacting us at petworx25@gmail.com.
SHARING OF PERSONAL INFORMATION
We do not sell or rent your Personal Information. Information may be shared with:
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Logistics and delivery partners
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Payment gateway providers
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Technology, analytics, and customer support vendors
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Legal or regulatory authorities when required
All such parties are obligated to maintain confidentiality and security standards consistent with this Policy.
DATA RETENTION
Personal Information is retained only as long as required to fulfill business, legal, or regulatory purposes. We employ appropriate safeguards to prevent unauthorized access, loss, or misuse.
COOKIES AND TRACKING TECHNOLOGIES
PetworX uses cookies to:
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Improve Platform functionality
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Remember user preferences
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Analyze traffic and engagement
You may manage cookie preferences through browser settings; however, disabling cookies may affect certain Platform features.
CUSTOMER CONTENT AND REVIEWS
Any content or reviews you post publicly may be visible to others. PetworX is not responsible for how third parties use publicly shared information.
THIRD-PARTY LINKS AND ANALYTICS
The Platform may contain links to third-party websites. PetworX is not responsible for their privacy practices.
We may use analytics tools such as Google Analytics or Meta Pixel to evaluate performance and user engagement, subject to their respective privacy policies.
CHILDREN’S PRIVACY
The Platform is intended for individuals aged 18 years and above. We do not knowingly collect Personal Information from minors.
SECURITY MEASURES
We use administrative, technical, and physical safeguards including encryption, secure servers, restricted access, SSL technology, and regular system monitoring. While we strive to protect your data, no system is completely secure, and PetworX shall not be liable for unauthorized access beyond reasonable control.
POLICY REVIEW AND UPDATES
This Policy may be updated periodically. Changes will be effective immediately upon posting. Continued use of the Platform signifies acceptance of the revised Policy.
CONTACT INFORMATION
For privacy-related questions, concerns, or requests, please contact us at:
Email: petworx25@gmail.com
Address: Shop No-49, Ground Floor, Basant Lok,
Vasant Vihar, Delhi-110057